Support your Zebra devices at the edge of your business with WiseMo.
WiseMo is the flexible remote access, control and support application for IT professionals. Quick, secure and scalable, you can reach all types of Zebra devices including handheld computers, rugged tablets, interactive kiosks and RFID handheld readers – online over the Internet and offline via your own network (LAN/WAN). It’s like having the device in front of you – even if you’re miles away.
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Support your mobile workforce across any connection and resolve issues without having to send an engineer on-site or return a device to base.
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Troubleshoot and manage devices quickly from any location and reduce downtime for your workforce.
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Protect your data across any connection and prevent unauthorised access whilst ensuring privacy and compliance.
Whatever your industry – WiseMo can support your business
Whether you are a large global organisation, or a small operation, you can benefit by using WiseMo’s remote support solutions to access and control your Zebra devices, no matter the location. WiseMo’s software solutions help you get the job done quickly and securely – reducing downtime for your workforce - all from the comfort of your desk or wherever you may happen to be. Retail, manufacturing, pharmaceutical, logistics, or whatever your industry, an investment in WiseMo technology is an investment in your productivity – and with lightning fast ROI.
Build remote access directly into your products
If you’re designing or using a product that needs to have remote access built-in, we can help. WiseMo have embedded their technology into offshore oilrigs, windmills and even parking meters. There’s no job too small – or too big for their technology.
WiseMo development tools for software developers and their OEM options will give you and your products new levels of control, management and service while giving you a competitive edge.
With a comprehensive API you can view and control the screen, transfer files and launch programs or apps remotely, even from your favourite MDM, EMM or Service Desk solution.
Essential tools for effective remote support
With WiseMo software, you’re only a click away from viewing a remote device screen and controlling its input– from anywhere – using your PC, Mac, Browser, Tablet or Smartphone.
Advanced remote support, remote management and remote access tools are built directly into the WiseMo Guest (client) and Host (agent) software to give you secure remote control of your fleet of devices, including those running Android, Windows CE and Windows Mobile.
Remote control - real-time, seamless screen, mouse and keyboard control with smart optimisations that improve the user experience
File transfer - fast, two-way drag and drop transfer with smart options including synchronise, clone, crash recovery and delta transfers
Remote diagnostics - manage services and processes, access command prompts, edit the registry and view system event logs
Inventory - quickly collect detailed information about the hardware and software installed on the remote machine
Device skins - view and control your mobile devices using a graphical representation of the physical device, including hardware buttons
Requirements
Android
In general, the Host module supports ARM and x86 based devices that run Android version 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4.x (including Android Enterprise) – a long history of continued support for Android.
The WiseMo Android Host (version 18 and above) fully supports remote control of Zebra Android devices if the device has MX 8.3 (Mobility Extensions) or greater installed. If a device uses an older MX version, please verify whether there’s an upgrade available.
A Zebra device running Android 5.0 or newer can be remotely viewed and requires additional configuration for full remote desktop control where also keyboard and touch events can be emulated. Click here for the full instructions.
Windows CE/Mobile
Standard distribution packages are available for the following versions of Windows CE/Mobile:
Windows Embedded Compact 2013, CE 8, for ARM, PXA, Cortex, Intel x86
Windows CE 5, CE 6 and Embedded Compact 7 for ARM, PXA, Cortex, Intel x86
Windows Mobile 6.5 Handheld
Windows Mobile 6.0, 6.1, 6.5 Classic and Professional
Windows Mobile 5.0 for Pocket PC
Windows Mobile 6.0, 6.1, 6.5 Standard
Windows Mobile 5 for Smartphone
If you have a request for a system / CPU not listed, please contact us, so we can create a CAB file for your specific device.
Select the Product Experience for your Free Trial
CLOUD
Security, scalability and convenience with a low cost annual subscription. Focus on supporting and managing your devices without worrying about the network infrastructure needs of your remote control solution.
ON PREMISE
Complete end-to-end control of your remote control solution. Configure and optimise the solution for use across your LAN/WAN without relying on the Internet or services outside of your network.
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Affordable and flexible pricing
Whether you need cloud-based connectivity with subscription licenses or prefer a perpetual license option for your on-premise environment, our experts will have a cost-effective option to help you manage and support your organisation without breaking the bank. Please get in touch for a customised, no obligation quote.