Plans & Features
Netop Remote Access is available in various plans to suit all environments. Whether you need to provide remote support to your internal staff, assist your remote workforce or need a hybrid solution, we will have an option that works for you.
Please get in touch for a customised, no obligation quote.
On Premise
Best for supporting end-points across the LAN/WAN. Add-on options for Cloud and On Demand
GET QUOTECloud
Best for supporting end-points across the Internet. Ideal for remote staff and external vendor access
GET QUOTEOn Demand
Best for supporting end-points across the Internet without installing agent software
GET QUOTEGeneral
Licensing
Subscription
Subscription
Subscription
Security Server compatible
On premise centralised database for managing remote access authentication, permissions and audit trails
Gateway compatible
On premise extended Host that bridges Netop traffic between networks and protocols
Mobile compatible
Available when connecting to supported devices running Android
Core Toolset
Remote control
Fast and efficient screen transfer with keyboard and mouse control
File transfer
Two-way drag and drop file transfer with crash recovery and delta transfer for improved performance
Diagnostics
Useful tools for technicians including inventory scans, registry editor, service management and remote command line
Screen sharing
Show your screen to the end user to improve understanding
Text chat
Two-way chat window to help with communication
Send messages
One-way notification feature that allows support staff to drop messages on the remote desktop
Secure tunnel
Encrypted channel that can be used for applications supporting port redirection, i.e. SSH, FTP
Scripting
Automate and schedule remote events including inventory scans, file transfers and messaging
Session features
Screen optimisation
Built-in features to improve the remote control session regardless of the connection type
Send and receive clipboard
Quickly send or receive the clipboard to and from the remote machine
Blank screen
Lock the remote screen during a session to ensure sensitive data is not made available
Lock keyboard and mouse
Lock the remote keyboard and mouse during a session to avoid duplication and improve resolution times
Run programs
Launch applications, documents and web sites on the remote machine
Annotation tools
Help guide the end user using a variety of visualiation tools including pens, highlighters and text boxes
Simultaneous sessions for collaboration
Allow multiple users to connect to the same machine and help resolve issues faster
Connectivity
Direct TCP and UDP connections
Provide direct connections across the LAN/WAN using TCP/IP
Netop Portal (Internet connection service)
Connect securely to end-points across the Internet using the Portal service hosted by Netop
Live connection list
Display a dynamic list of devices for the user to connect to
Phonebook
Manage a connection library of pre-configured end-points which can be shared between users
History list
Quickly re-connect to previous devices
Favourites list
Easily locate and connect to your most common devices
Help requests
Allow remote users to request assistance from one or many users on the helpdesk
Intel vPro support
Access and control the system BIOS on devices supporting the Intel AMT technology
Security
Data encryption
Up to 256-bit AES encryption to protect your data regardless of the connection type
Privileged user control
Control access to selected remote devices based on the authenticated user
Granular permissions
Assign specific access rights depending on the user, i.e. view only, no file transfer, cannot blank the remote screen, etc.
Centralised logging
Maintain a central audit trail of who has been using Netop in your organisation
Multi-factor authentication
Enhance security and authenticate users with proprietary or your existing two-factor authentication
Azure authentication
Users can authenticate using their existing Azure/O365 account
LDAP authentication
Authenticate your team against your existing Directory Services using the LDAP protocol
ADFS authentication
Authenticate your team against your existing Active Directory using ADFS
RADIUS support
The on-premise Security Server allows your team to be authenticated against your existing RADIUS environment
Session recordings
Record and playback the actual remote control session for auditing and training purposes
End user acceptance (on-screen)
To improve privacy, prompt your remote users before a remote session can begin
End user acceptance (via email)
Email a notification request when someone attempts a remote session. Useful for unmanned devices in machinery or manufacturing environments
Platform support
Technicians
Windows client
Mac client
Linux client
Web browser
End-points
Windows
Mac
Linux
Android
iOS
Toshiba 4690